If the order is marked as "Paid" or any status thereafter, you will have to contact our customer service to make any changes. 

However, when the order status is “Paid”, you can cancel the order by yourself. All you have to do is click the “Refund” button on the “Order Details” page, and a full refund will be immediately issued to you.

It could happen due to a synchronization delay, but the delay should last no more than 10 minutes. If you still can’t see the orders after 10 minutes, please contact our customer service.

When your customer purchases a product produced by PODpartner in your online store, the order will be automatically imported to PODpartner. The order status will remain "Unpaid" before you pay. Once you make a payment, we will immediately send the paid order to production. After the production, which typically takes 48 hours, we will carefully examine, pack, and ship out the order to your customer.