What is your return & refund policy?

We don't offer returns for the time being. How we handle your refund request is determined by your order status. 

Order status is "Paid" - We will immediately issue a full refund to you.

Order status is "In Production", "Production completed", or "Qualified" - We will deduct the cost of the products and refund you the rest of the amount.

Order status is "Shipped" - Your refund request will not be accepted.

Order status is "Delivered" - Please get in touch with our customer service within 15 days of delivery. We will do our best to provide a satisfactory solution.

Order status is “Completed” - This status appears after 15 days of delivery. At this point, we’re unable to process your refund request because the reimbursement deadline has passed.

Please note that all the refunds will be sent back to the original payment method used to make the initial purchase.

If you are not happy with the product delivered, please contact our customer service for after-sales support.

How will our hang tags be placed?

Our hang tags are not directly attached to the clothes but are placed beside them. Alternatively, the tags are placed in the packaging bag along with the clothes.

How do I link a custom packaging bag or hang tag to a product?

After creating a branded packaging bag or hang tag, you can either link them to a particular product template or an integrated online store.

Head to Dashboard > Branding > Packaging bag/Hang tag > Manage.

If you choose “Link to product template(s)” in the pop-up window, any orders using this template will automatically include the linked packaging materials.

If you click “Link to store(s)”, all the products published in this store will be automatically linked to the packaging materials.

Will there be shipping delays during the holidays?

The transit time displayed on our "Shipping" page is calculated in business days and may be impacted by higher shipping demand during the holiday season.

Can you expedite the shipping?

Yes. We offer three shipping methods for you to choose from: Standard shipping, Fast shipping, and Express shipping. Please note that the shipping rates may vary depending on the shipping method selected.

Can the shipment status be viewed in my store?

Yes, the shipment updates from PODpartner will be automatically synced to your store.

Can I change the delivery address in an order?

You can change the delivery address of an order at any time if the order is unpaid.

1. Go to Dashboard > Orders > find the order you want to edit > click to enter the Order Details page;

2. Click the "Edit" button in the address section to update your delivery address > click the "Save" button.

To change the delivery address of paid orders, please contact our customer service ASAP.

Can I change the shipping method of a product in an order?

You cannot change the shipping method of a product if you have already paid for the order. As long as the order is unpaid, you can go to Order Details and change the shipping method. If you have any questions, please contact our customer service.

Can I create my own shipping rates for my store?

You are free to determine your retail shipping rates. If you want your customer to cover the shipping cost, you can either include this cost in your retail price or set your retail shipping price equal to the PODpartner shipping fee.

The retail shipping rates can be set when you’re publishing a product to your online store and are editable on both PODpartner and your online store.

Is there a cheaper shipping method if I order in bulk?