When your customer purchases a product produced by PODpartner in your online store, the order will be automatically imported to PODpartner. The order status will remain "Unpaid" before you pay. Once you make a payment, we will immediately send the paid order to production. After the production, which typically takes 48 hours, we will carefully examine, pack, and ship out the order to your customer.

It could happen due to a synchronization delay, but the delay should last no more than 10 minutes. If you still can’t see the orders after 10 minutes, please contact our customer service.

If the order is marked as "Paid" or any status thereafter, you will have to contact our customer service to make any changes. 

However, when the order status is “Paid”, you can cancel the order by yourself. All you have to do is click the “Refund” button on the “Order Details” page, and a full refund will be immediately issued to you.

If you didn’t activate automatic payments on PODpartner, your imported order will not be processed before you pay, meaning you can manually cancel it at any time.

If your order status is "Paid", you can still cancel the order and get a full refund.

However, if the order is marked as "In Production" or any status thereafter, you will have to contact our customer service for a solution.

Please contact our customer service and we will do our best to fulfill your needs.

The turnaround time of each product may vary. Generally speaking, PODpartner can fulfill 98% of the orders within 48 hours. Different products’ turnaround time can be found on the “Products” page under each product at the bottom of each product showcase. You can also click on a product and open the product detail page. The turnaround time will be displayed under the “Start Designing” button.

If you want to place a retail order manually on PODpartner, please follow the steps below:

1. Go to Dashboard > Product Templates > select the template you want to use for your order;

2. Click the "Order" button and choose a store to publish in the pop-up window;

3. After selecting product color, size, and quantity, press "OK";

4. Click on "Edit shipping info", enter your delivery address, then hit "Order";

5. Choose a shipping method, and click on "Proceed to payment";

6. Once the payment is completed, the product will be sent to production and shipped out by PODpartner.

If the product template has been published to your store, you can head to Dashboard > Stores > choose the store where you listed the product > find that product and hover your cursor over the ellipsis at the right of the row > follow the abovementioned step 2 - 6.

In the case that you have not connected any online store to PODpartner, you can create a retail order by making a sample order.

If you want to make a sample order on PODpartner, you can do the followings:

1. Select and design a product > save the template > click on "Place an Order";

2. Click the "Place an Order" button under "Sample Order" in the pop-up window, and then select the color, size, and quantity of the sample;

3. Click on "Edit shipping info", select or create an address, and choose a shipping method;

4. After selecting a payment method, press "Pay Now";

5. Once the payment is completed, the sample will be sent to production and shipped to you by PODpartner.

If you already have a ready-to-use product template, you can go to Stores > click on an integrated online store > choose the product template from the list > hit "Order"; another option is to head to Product Templates > find the product template you want to use > press “Order”. Then, you can follow step 2 - 5 mentioned above to complete the sample order process.

Sure thing. If you order 100 items or more at a time, please contact our customer service for a bulk order discount.

We do not require a minimum order quantity, so you're good to go with just a sample order. However, we are happy to offer a bulk order discount for orders containing more than 100 products. 

Get in touch with our customer service to find out more about PODpartner bulk discount.