Which type of printing machine are you using?
The high-performance Brother GTXpro B printer. It features massive print areas up to a 16” x 21”, exceptional print quality, and eco-friendly inks.
What printing methods do you use?
We use the latest DTG printing technology to quickly produce high-quality print results.
How do I create a product bundle?
With just a few clicks, you can quickly create a bundle of two products and sync them together to your online store as a single listing.
- When adding a product template to your integrated online store, you will see a box titled “Create a product bundle” under the variant settings;
- Click the “Add product” button;
- Choose another product template you want to bundle together from your list of product templates;
- Select variants for the second product;
- Edit color options and rename the colors for your bundle listing so that your customers can easily identify the color variants of each product;
- Select product images and edit product description;
- Link packaging design templates(if needed)
- Set product prices, and you're ready to go!
Watch this tutorial video to learn how to create a product bundle
How often do you update your product catalog?
Our product catalog is updated every one to two months. It takes time to pick the styles and examine the quality, as these two factors are what we value the most when bringing a new product. That being said, we will do our best to offer new arrivals more frequently.
Will your styles, colors, and sizes go out of stock?
PODpartner is fully committed to the sustainability of every partnership and strives to ensure consistent, reliable product supply. Therefore, we do not easily discontinue our product styles, colors, or sizes. If a certain product variant temporarily runs out of stock, it will be replenished within a week.
That being said, our ultimate goal is to help you grow a successful clothing line by providing sellable and profitable products. If a product is constantly in very low demand, we might supersede it with a new product showing higher market potential. In this case, we will inform you by email one month before we remove the product from our catalog.
Can I personalize a product for my customer?
It depends on whether you offer customization or personalization service in your online store. When orders for personalizable/customizable products come in, PODpartner's Custom Layer feature can help you quickly identify and process them. Click here to learn how to use Custom Layer.
Another option is to create a new product according to your customer's request and manually place an order on PODpartner. This approach is less efficient than using Custom Layer.
Can I add other brands’ logo and visual elements to my product?
Make sure you follow logo copyright guidelines when you're designing a product. Using a trademark or logo created by another artist or company on your product without permission is considered intellectual property infringement and could get you into lawsuits. On the other hand, your product may get flagged and removed due to the content policies of the platform where you sell.
We encourage creativity and personality on the premise of originality and respect for the law. Please keep in mind that you are solely responsible for the content in the print files you upload. Any print files pertaining to the following content violations may be reviewed or removed permanently.
How can I delete products from a store?
To effectively remove a listing, you must delete it from your online store. If you remove a product only from PODpartner, it means that any retail orders for this item will not be imported to PODpartner, but the listing will remain active in your store.
How can I change a product’s retail price?
1. Go to Dashboard > Stores;
2. Choose the online store where the product was published and find the product;
3. Click the "Edit price" button to change product price;
4. After editing the price, click the "Continue to publish" button.
You can also go to your online store and directly change the retail price there, but the new price will not be synced to PODpartner. You will find the retail price on PODpartner different from what’s in your store.
It should be noted that the product that has been synchronized to squarespace can only be changed in its product price and product information on the squarespace website
What are retail price and retail shipping price?
Retail price is how much you charge your customer for your product, and PODpartner's product price is what we charge you for the garment and the printing(excluding shipping fee and tax).
Retail shipping price is the amount you charge your customer for shipping, whereas the PODpartner shipping fee is how much we charge you for shipping out your order.
The total amount you pay for your order is as below:
Order cost = PODpartner product price + PODpartner shipping fee + Tax
And the price your customer pays is:
Your product's retail price + Your online store's retail shipping price
You are free to decide how to set the retail price and the retail shipping price. If you want your customer to cover the shipping fee, you can either include this cost in your retail price or set your retail shipping price equal to the PODpartner shipping fee.
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