Our product price does not include shipping fee or tax. The equation below shows how you will pay for each order. 

Order cost = Product price + Shipping fee + Tax

Product price consists of two parts: garment price and total printing cost. Therefore, a product’s price may vary according to the number of prints added to it.

Shipping fee is determined by three factors: shipping method, destination, and clothing type.

Tax is calculated according to the tax policy of the country where the order will be delivered.

If you edit the description or price of a published product and click on “Save as draft” rather than "Continue to publish", the changes you make will not be synced to your store listings, and the product status will become "To be Updated". Only after you click the "Update" button will the changes be applied to your store listings, and the product status will switch back to "Synced".

Even if a product is “To be updated”, it can still be sold in your online store and sent to production by PODpartner. Please keep in mind that if you have changed a product’s retail price without syncing it to your store, the product will be sold at the previous price you set.

Note that if the product you save as a draft has never been published to your store, the product status will be “Draft” instead of “To be updated”.

When a product exists in an order, you cannot change its design, quantity, colors, or sizes, no matter the order status. However, you can still edit the product’s retail price and shipping information. If you have any questions, please get in touch with our customer service.

If you want to edit a published product on PODpartner, see the steps below:

1. Go to Dashboard > Stores;
2. Choose the store where you listed the product;
3. Find that product and hover your cursor over the ellipsis at the right of the row;
4. Click "Edit Description" or "Edit Price" on the pop-up menu;
5. Make changes and press "Continue to publish";
6. Any changes to the product will be synced to your online store.

You can also edit a product on PODpartner without changing anything from your storefront. What you can do is follow step 1 - 5 mentioned above, then, instead of pressing "Continue to publish", click "Save as draft". This way, the product details in your retail store will remain unchanged, and if you go back to your product list, you will see the product status become "To be updated". Whenever you decide to apply the changes to your store, just click the "Update" button.

Note that after the updates, the visibility of your store listings will stay the same as what you set previously. 

If a product has been published to your online store, you can only change its variants by publishing it to your store again.

1. Go to Dashboard > Product Templates > find the template of that product;

2. Press "Add to store" and select the store where you want to publish the product;

3. Select product colors and sizes, edit product details, set product retail price, and click the "Continue to publish" button;

4. You may keep or delete the previous product in your store.

1. Go to Dashboard > Stores;

2. Choose the online store where the product was published and find the product;

3. Click the "Edit description" button;

4. After updating the product description, click the "Continue to publish" button.

Note that you cannot change the product variants(sizes & colors) unless you publish a new product.

Go to Dashboard > Stores > manage any of the following PODpartner products:

1. Products that you have published to your online stores;

2. Products that you have saved as drafts;

3. Products that failed to publish.

Yes. On each product page, there is an underlined text link saying “Create a blank product template” right above the “Start designing” button. Click the link, and then you can order a blank or add it to your store the same way with designed products. 

Follow these easy steps to create a unique neck label:

1. Go to Dashboard > Branding > Create neck label;

2. Upload your neck label file (usually containing your logo, country of origin, fabric, and care instructions); 

3. Adjust the size and position of your file and determine how the letter size looks on the label. The letter size displayed on the label is "L" by default. The actual letter printed out will correspond to the size of the garment you order;

4. After you finish the neck label designs for both dark-colored and light-colored clothes, save them, and they will be ready to use when you customize a product.

If you don’t have a ready-to-use neck label design, try the following steps to quickly create a neck label in our Design Creator:

Open your product template

Upload an image file to the Inside Neck Label print area. The image could be a logo or anything that reminds people of your brand.

A unique neck label will leave a lasting impression on your customers and helps increase your brand awareness. Nonetheless you’re free to decide whether to create a neck label.